Synop, Inc. (“we”, “us”, or “our”) operates the https://synop.ai website and any other website that links to this Privacy Policy (each, a “Site” and collectively, the “Site”). This Privacy Policy (this “Policy”) applies to the Site and to any mobile application (“App”) offered by us that references or links to this Policy (collectively, the “Services”).
This Policy applies to information collected via the Services. This Policy describes what personal information is collected via the Site or App, how it is used and with whom it may be shared and what choices are available to you regarding the use of your personal information. When we use the term “personal information” we mean information that can be used to identify a particular individual (directly or indirectly).
If you do not agree with the terms of this Policy, then please stop using the Services.
Information Collection
Information You Provide
We have access to and collect information that you voluntarily give us via the Services. While using the Services, you may choose to complete one of our webforms and provide us with certain personal information that can be used to contact or identify you. Personal information we may collect, should you choose to provide it to us, includes your email address, phone number, and company name.
Certain registered users of our Services may have the opportunity to make payments in connection with the Services. We do not process such payments ourselves or collect payment card or bank account information; any such financial account data is provided by the user directly to our third party payment processor, Stripe, and not to us. Stripe’s privacy policy is available here: https://stripe.com/privacy.
Information We Collect Automatically
We may collect certain personal information when you visit or interact with the Services. For instance, like many website or app operators, we may use “cookies” and similar technologies. In certain jurisdictions, we request your consent to use non-essential cookies if required by applicable law.
We use these technologies to remember your preferences, to determine how you use the Services, and for analysis of the performance of the Services. Cookies and similar technologies can also enable us to track and target the interests of our users to enhance their experience on the Services. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of the Site. Please see our Cookie Policy for additional information.
www.synop.ai also uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies” to help us analyze how users use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google. To learn more about Google Analytics and how you can opt out, visit https://tools.google.com/dlpage/gaoptout. By using www.synop.ai, you consent to the processing of data about you by Google.
Information From Other Sources
Certain information may be provided to us from other sources, such as vehicle data and charging infrastructure data, depending on how you use the Services. We may receive vehicle data transmitted from a telematics device installed onboard a vehicle that is connected to the Services. Vehicle data may include vehicle location, speed, acceleration, braking, trip distance and time, engine idling, and vehicle health. Charging infrastructure data may include location, charge time, charging ports and power, utilization, model, and pricing. Generally this vehicle data is not associated with a particular individual . However, if we do associate with a particular individual, then we will treat it as personal information in accordance with this Policy. For more information on vehicle data, see our Terms of Use.
Information Use and Sharing
If you are a business user of a company that contracts with us, we will use your information to fulfill contractual duties with your company, which may include sharing your information with such company and other entities authorized by such company
We also generally use data from across our users to respond to you, regarding the reason you contacted us, to provide the Services, to improve the Services, to protect the Services and our systems, to enforce our terms, conditions and policies for business purposes, to comply with legal requirements, to respond to legal requests and to prevent harm.
We may share your personal information with our service providers, including payment processors, cloud storage providers, analytics services, marketing partners, and IT or other technology service providers. so they may provide services to us on our behalf. We may share vehicle data and charging session data with our service providers, including our fleet management data and analytics providers, to provide services on our behalf and charging infrastructure developers so they can understand vehicle travel and charging infrastructure needs.
We reserve the right to disclose and/or transfer personal information to a third party, if we have reason to believe that disclosing personal information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other website users, or anyone else who could be harmed by such activities. Additionally, we may disclose personal information in response to a validly issued subpoena, warrant or other court order, or when we believe in good faith that a law, regulation, subpoena, warrant or other court order requires it—or authorizes us to do so—or to respond to an emergency situation.
We reserve the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of Synop, Inc., or of any of the business of Synop, Inc., in order for you to continue to receive the same products and services from the third party; with our professional advisors, such as including accountants, lawyers and other professional advisers that assist us in carrying out our business activities and with your permission or otherwise in accordance with applicable law.
Your Access To And Control Over Information
Depending on your jurisdiction, we get permission before we set certain cookies and you can always prevent us from setting cookies that are not necessary for the performance of the Site. More detailed information about the specific cookies used, and how you can control them, can be found by visiting our Osano cookie management tool at the bottom right corner of the page.
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list—however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
If you create an account to use Services, you may be able to update your information in the account as then permitted under current account settings. Please “contact us” at privacy@synop.ai if you need assistance with maintaining your account details current. If you are a corporate user, we may refer you to your company for assistance if it controls your settings.
Security
We use reasonable precautions, including technical, administrative, and physical procedures, to protect personal information from loss, misuse, or alteration. Although guaranteed security does not exist on the Internet or offline, we make commercially reasonable efforts to handle such information consistent with this Privacy Policy and applicable laws. Due to the design of the Internet and other factors outside our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties.
Where Will We Transfer Your Information?
We are headquartered in the United States. The Services are intended for individuals who are located in the United States Canada, EEA, UK, or Switzerland. If you are located outside of the United States, your personal information will be transferred and stored by us or our service providers in the United States.
Universal Opt-Out Mechanism
Where available, you may choose to enable an online tool that automatically communicates your universal opt-out preferences, such as Global Privacy Control (“GPC”). You may need to use a specific browser or an extension that supports these tools and universal signals.
Children’s Privacy
Our Services are not intended for children under age 18. If we learn that we have inadvertently collected personal information from anyone under the age of 18, we will delete it. If you believe that we have collected personal information from anyone under the age of 18, please contact us using the contact information at the bottom of this Privacy Policy.
Updates; Contact Us
Our Privacy Policy may change from time to time and all updates will be posted via the Services. If you have any questions or concerns, you can send us an email at: privacy@synop.ai.
Jurisdiction-Specific Disclosures:
We may be required by law to provide additional privacy disclosures, depending on the jurisdiction in which you reside. Please refer below for disclosures that may be applicable to you:
Additional Disclosures for the European Economic Area, Switzerland or the United Kingdom (“Europe”)
If you are located in the European Economic Area, UK, or Switzerland, then this section applies to you.
Who is Responsible for the Personal Information That We Collect?
Synop, Inc. is the data controller for the purpose of data protection law, in respect of your personal information collected and used in connection with our provision of Services to you. This is because we make decisions about the purpose for which your personal information is used and how it is processed.
If you are a business user of a company that contracts with us, we will act as a data processor. Where we act as a data processor, this will be made clear to you by your company.
What Are Our Legal Bases for Processing?
For each of the purposes of processing purposes, we have set out the legal basis on which we use your personal information:
Where we rely on the legitimate interests of Company or those legitimate interests of a third party to justify the purposes for using your personal information, this will include improvement and development of our business operations and service offerings, or those of a third party; or protection of our business, employees, or those of a third party.
Categories of Recipients
View “Information Use and Sharing” above in this Privacy Policy for the categories of recipients with whom we share personal information.
Data Retention
We will retain your personal information for as long as necessary for purposes for which it was collected. The precise period will depend on the reason why it was collected. Those periods are also based on the requirements of applicable laws, applicable legal and regulatory requirements and periods relating to the commencement of legal actions.
Your GDPR and UK GDPR Rights
The following is a summary of the data protection rights available to individuals in the European Economic Area and the United Kingdom in connection with their personal information. The rights may only apply in certain circumstances and are subject to certain exemptions. Please see the list below for a summary of your rights. You can exercise these rights using the contact details above in the Section “Updates; Contact Us”.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
Additional Disclosures for Canadian Residents
This section applies if you are accessing the Services from Canada.
Subject to applicable law, you have the right to request access to or correction of your personal information in our control, to request information about how we have processed your personal information, and to withdraw your consent to our collection, use, or disclosure of your personal information. You may also have the right to request that we provide you or a third party with a copy of the personal information you have provided to us in a structured, commonly used technological format. These rights are subject to contractual and legal restrictions. We may take reasonable steps to verify your identity before responding to any request. To exercise any of these rights, or if you have any questions or complaints about our personal information handling practices, please contact our [Data Protection Officer] at privacy@synop.ai. Please note that if you are a business user of a company that contracts with us, we may refer your request to the company where appropriate.
We retain personal information for as long as necessary to fulfill the purposes for which we collected it, and to meet our legal and business needs. Personal information that is no longer required will be destroyed or rendered anonymous.
We have internal procedures and policies regarding our handling of personal information to facilitate our compliance with this Policy and applicable laws, including with respect to retention of personal information, access to personal information by personnel, and the handling of complaints. If you would like additional information about these procedures and policies, please contact us as described below. We limit access to personal information to personnel who require access to perform their job responsibilities, including personnel in our marketing, customer service, sales, logistics, finance, legal, audit, and technology departments.
