Privacy Policy

Last Updated: 1 April 2024

Synop, Inc. (“we”, “us”, or “our”) operates the website (the “Site”). This Privacy Policy(this “Policy”) applies to the Site and to any other website or application offered by us that references orlinks to this Policy (collectively, the “Services”).

This Policy applies to information collected via the Site. This Policy describes what personal informationis collected via the Site, how it is used and with whom it may be shared and what choices are available to you regarding the use of your data. When we use the term “personal information” we mean information that can be used to identify a particular individual (directly or indirectly).

If you do not agree with the terms of this Policy, then please stop using the Site.

Information Collection, Use, And Sharing
Information You Provide
We have access to and collect information that you voluntarily give us via the Site. While using the Site,you may choose to complete one of our webforms and provide us with certain personal information that can be used to contact or identify you. Personal information we may collect, should you choose to provide it to us, includes your email address, phone number, and company name.

Certain registered users of our Services may have the opportunity to make payments in connection with the Services. We do not process such payments ourselves or collect payment card or bank account information; any such financial account data is provided by the user directly to our third party payment processor, Stripe, and not to us. Stripe’s privacy policy is available here:

Information We Collect Automatically
We may collect certain personal information when you visit the Site. For instance, like many website operators, we may use “cookies” on this Site. We use cookies to remember your preferences, to determine how you use the Site, and for analysis of the performance of the Site. Cookies can also enable us to track and target the interests of our users to enhance the experience on the Site.

The Site also uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).Google Analytics uses “cookies” to help us analyze how users use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google. To learn more about Google Analytics and how you can opt out, visit By using the Site, you consent to the processing of data about you by Google.

Information From Other Sources
Certain information may be provided to us from other sources, such as vehicle data and charging infrastructure data, depending on how you use the Services. We may receive vehicle data transmitted from a telematics device installed onboard a vehicle that is connected to the Services. Vehicle data may include vehicle location, speed, acceleration, braking, trip distance and time, engine idling, and vehicle health. Charging infrastructure data may include location, charge time, charging ports and power,utilization, model, and pricing. Generally this vehicle data is not associated with a particular individual and therefor is not personal information. However, if we do associate with a particular individual, then we will treat it as personal information in accordance with this Policy. For more information on vehicledata, see our Terms of Use.

Information Use and Sharing
We will use your information to fulfill contractual duties with our customers which may include sharing your information with them, to respond to you, regarding the reason you contacted us, to provide the Site and the Services, to improve the Site and the Services, to protect the Site and the Services, to enforce our terms, conditions and policies for business purposes, to comply with legal requirements, to respond to legal requests and to prevent harm. We may share this personal information with our service providers so they may provide services to us on our behalf. We may share vehicle data with our service providers, including our fleet management data and analytics providers, to provide services on our behalf and charging infrastructure developers so they can understand vehicle travel and charging infrastructure needs. We reserve the right to disclose and/or transfer personal information to a third party, if we have reason to believe that disclosing personal information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally orunintentionally) our rights or property, other website users, or anyone else who could be harmed by such activities. Additionally, we may disclose personal information in response to a subpoena, warrant or other court order, or when we believe in good faith that a law, regulation, subpoena, warrant or other court order requires it—or authorizes us to do so—or to respond to an emergency situation. We reserve the right todisclose and/or transfer personal information to a third party in the event of a proposed or actual purchase,sale (including a liquidation, realization, foreclosure or repossession), lease, merger, or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of Synop, Inc., or of any of the business of Synop, Inc., in order for you to continue to receive the same products and services from the third party; with our professional advisors, such as including accountants, lawyers and other professional advisers that assist us in carrying out our business activities and with your permission or otherwise in accordance with applicable law.

Your Access To And Control Over Information
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of the Site. To opt-out of interest-based advertising by advertisers on the Site, visit

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list—however, we may still communicate with you, for example to send youservice-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

We have implemented technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal or modify your information.

California Shine the Light
Pursuant to California Civil Code §1798.83, California residents with whom we have a business relationship can request information about the types of personal information, if any, we shared with third parties for the direct marketing purposes of the third parties and the identities of the third parties with whom we shared such information in the last twelve (12) months. We do not share your personal information with third parties in this manner and have not done so in the last twelve (12) months. You may request more information by contacting us using the contact information at the bottom of this PrivacyPolicy.

Where Will We Transfer Your Information?
We are headquartered in the United States. The Site is intended for individuals who are located in the United States. If you are located outside of the United States, your personal information will be transferred and stored in the United States.

Do-Not-Track Signals; Third-Party Tracking
Unless your browser settings are configured to make your online activities and information about your online activities (such as traffic data as described above) invisible to usage analytics tools, we do not presently have the capability to omit you from usage analytics to the extent your browser only sends us a “do not track” message and does not otherwise screen you from tracking without any action on our part.To learn more about browser tracking signals and “Do Not Track”, please visit Third parties, other than our vendors (such as our website analytics provider), do not have authorization from us to track which websites you visited prior to and after visiting the Services. Please note, however,that we cannot control third-party tracking and there may be some third party tracking that occurs without our knowledge or consent.

Children’s Privacy
The Site is not intended for children under age 13. If we learn that we have inadvertently collected personal information from anyone under the age of 13, we will delete it. If you believe that we have collected personal information from anyone under the age of 13, please contact us using the contact information at the bottom of this Privacy Policy.

Updates; Contact Us
Our Privacy Policy may change from time to time and all updates will be posted on the Site. If you have any questions or concerns, you can send us an email at: